This SMS/Text Message Policy & Disclosure ("SMS Policy") describes how RockStar Apartment Locators, Corp. ("RockStar Apartment Locators," "we," "us," or "our") sends text messages to customers who have opted in to receive them, and how we collect, use, and protect the information associated with that messaging program. This SMS Policy applies specifically to our SMS/text messaging program and supplements our general website Terms of Service and Privacy Policy.
RockStar Apartment Locators, Corp. provides licensed real estate apartment-locating services to renters across Texas. Customers who affirmatively opt in — through a website form, by replying to an email invitation, or by another permitted consent method — may receive SMS/text messages related to their apartment search, including:
We do not send marketing or promotional messages to numbers that have not separately opted in to that type of communication, and we do not send messages related to loans, credit, gambling, cannabis, or other content prohibited under CTIA and mobile carrier messaging policies.
Message frequency may vary depending on your apartment search activity and how many properties or appointments you are working with us on. Message and data rates may apply based on your mobile carrier plan.
We only send SMS messages to numbers that have affirmatively opted in. Consent is currently collected in the following ways:
Consent to receive SMS messages is not a condition of purchasing any service from RockStar Apartment Locators. Our apartment-locating services are free to renters whether or not you opt in to SMS.
You can manage your SMS preferences at any time using the keywords below:
| Keyword | What happens |
|---|---|
| START | "Thank you for opting into SMS messaging from RockStar Apartment Locators. Message frequency varies. To opt out, text STOP. For assistance, text HELP or visit https://www.rockstarapartmentlocators.com/SMS/SMS_Policy.html. Message & data rates may apply." |
| STOP | Reply STOP at any time to immediately opt out. You will receive one final confirmation message: "You will no longer receive messages from RockStar Apartment Locators. To opt back in at any time reply START." |
| HELP | Reply HELP for assistance: "Thank you for contacting RockStar Apartment Locators. For assistance: call us at 888-299-2787, email us at SMS@rockstarapartments.com, or visit https://www.rockstarapartmentlocators.com/SMS/SMS_Policy.html." |
We honor all opt-out requests submitted by text message. You may also opt out by calling us at 888-299-APTS (2787) or emailing SMS@rockstarapartments.com.
What we collect: your mobile phone number, and the fact and timestamp of your SMS opt-in or opt-out, along with the property search or inquiry information you voluntarily provide (name, email, apartment preferences, appointment details).
How we use it: solely to deliver the SMS messaging service you opted into — responding to your inquiry, sending appointment reminders, providing application or service updates, administering your messaging preferences, and maintaining consent/opt-out records as required by mobile carrier and regulatory rules.
Who we share it with: SMS consent is not shared with third parties or affiliates. We do not sell, rent, or share your mobile number or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes. Your information may be shared only with service providers who help us operate our SMS messaging platform (e.g., our SMS/texting software provider) under confidentiality obligations, or as required by law.
For our full website Privacy Policy — covering all personal information collected through RockStar Apartment Locators' website and services, not only SMS — see the Disclosures, Terms & Policies page at rockstarapartmentlocators.com, or contact us using the information below.
You may opt out of SMS messaging at any time by replying STOP, and you may submit a request that we not sell or share your personal information by calling 888-299-APTS (2787) or emailing SMS@rockstarapartments.com.
This SMS Policy is provided for general informational and carrier-compliance purposes and does not constitute legal advice. RockStar Apartment Locators, Corp. is a licensed Texas real estate brokerage (TREC License No. 9016976-BB); consult qualified legal counsel to confirm this disclosure meets all requirements applicable to your business before relying on it.